Worldview Travel + Deem
When High Tech Meets High Touch
The Worldview Travel & Deem Partnership
(714) 834-1066 ext 1221
Vice President, Corporate Travel
Oversees acquisition, implementation and servicing of Worldview Travel’s corporate clients. Prior to merging with Worldview Travel in 2009, Becky was the President and owner of On The Go Travel which she ran for 16 years.
Director of Sales
(714) 540-7400 ext 1204
Mike has a combined total of 34 years of travel industry experience; primarily in B2B Sales and Marketing. Prior to Worldview, Mike focused on large market corporate sales at American Express, Boeing and Carlson Companies directed towards C-Suite executives and administrators.
Customers Include: Vizio, Western Growers, Yamaha Music, Panda Restaurant Group, Ellison Technologies
With over 40 years in the corporate travel management space, Worldview Travel is one of the largest privately owned corporate travel companies in North America with over $600M in annual revenue. Providing global travel management services to organizations of all sizes, it was around 7 years ago that they realized the game was rapidly changing and in order to succeed, they had to offer an online booking tool that reflected the technology consumers were growing accustomed to.
Biggest Benefits of the Platform
- Eliminate non-productive staff time spent searching multiple airline and hotel websites
- Offer lower pricing and value-added-benefits not available from vendors directly
- Increase accuracy of reservations through the tool’s comprehensive quality control
- Save money by the unilateral tracking and utilization of unused tickets
- Expedite the approval process for flight/itinerary options
- Reduce costs by the unilateral application of client and agency discount contracts
- Increase traveler convenience and adoption via a modern mobile app
- Increase leverage with suppliers by utilizing robust management reporting
- Locate/contact company employees immediately
- Enhance accuracy and collection via automatic handoff of traveler profile data
What they looked for in a tool
98.8% reliability has increased dramatically compared to other platforms.
95% compared to previous 55% to 60% adoption
16.5% across-the-board compared to consumer and airline owned website pricing
Achieved near 100% capture of hotel and car rental expenses when Expense tool was deployed
45% Increase in non-air revenue
Worldview looked at all the OBT offerings in the marketplace searching for solution that was modern, user-friendly, and had a solid pricing structure with good terms and conditions. “Deem was the product that checked off all the boxes for us. We were immediately drawn to the personal assistant philosophy which was was well adopted by our clients and provided a better workflow overall. The experience was quicker, more intuitive, and had a superior UI than their competition,” said Becky Kingston, Vice President of Corporate Travel at Worldview Travel.
Technology aside, Worldview Travel cites continued innovation of the product and education on new features as other benefits of working with Deem over the last 7 years. “Deem was very supportive, and as they came out with new products and enhancements, they always provided thorough overviews of the new features and how to deploy them so we could best educate our customers,” said Serle.
While Worldview Travel offers an additional OBT for those customers on a different Expense tool than Deem Expense, they cite that 80% of their customers have chosen Deem after reviewing the other options, and that’s without knowing about Deem’s positive reputation for solid support and service.
“We are adamant about being agnostic when presenting various expense and travel tool options to our customers but even in so doing the clients invariably select Deem after they see a demo due to the the product’s uptime ratio and other features like Southwest Direct which gives our customers access to all of Southwest’s web fares—they love that.”
Selecting Deem as their OBT has meant continued innovation they can offer their customers which has meant time and money saved by their customers whose employees no longer have to search multiple sites to find the best fares or itineraries.