Deem Signs Multi-Year Partnership with American Express Global Business Travel

 

San Francisco, Calif., May 22, 2018 –  Deem, a leading mobile and cloud software technology provider for the business travel industry, and American Express Global Business Travel (GBT), a leading travel management company, announced a multi-year continuation to service corporate travel customers through Deem’s online travel booking and management technology platform, Work Fource. 

“Deem’s mission is to revolutionize the corporate travel technology market with easy to use, carefully customized and productivity saving solutions,” said John F. Rizzo, President and Chief Operating Officer, Deem. “American Express GBT, known for its commitment to innovation in the industry, is the perfect partner to join us in that endeavor.”

“We’re thrilled to build on our partnership with Deem and are committed to providing our customers with the best products and innovations on the market via relationships that drive value for travel managers and travelers,” said Evan Konwiser, Vice President, Digital Traveler at American Express GBT. 

“Corporations are always asking us for easier to use solutions,” said Rizzo. “We are answering that by building better and faster to use solutions for everyone who books and manages travel – all the way from the delegate and agent, to the traveler themselves.”

Millions of travelers using Deem-powered booking tools, such as Work Fource, can book and manage end-to-end travel itineraries that align with their preferences and corporate policies. The platform also features integrations with a range of expense reporting tools for a seamless, integrated travel and expense solution. 

Travelers can book their trips faster, make changes on the go without incurring fees and manage their trips with dynamic calendar integration and free auto check-in.

About American Express Global Business Travel

American Express Global Business Travel (GBT) equips companies of all sizes with the insights, tools, services and expertise they need to keep their travelers informed, focused and productive while on the road. With approximately 12,000 employees and operations in nearly 140 countries worldwide, GBT empowers customers to take control of their travel programs, optimizing the return on their travel and meetings investments, while, more importantly, providing extraordinary traveler care.

Learn more at amexglobalbusinesstravel.com and amexglobalbusinesstravel.com/content/Follow us @twitter.com/amexgbt.

American Express Global Business Travel (GBT) is a joint venture that is not wholly owned by American Express Company or any of its subsidiaries (American Express). “American Express Global Business Travel,” “American Express,” and the American Express logo are trademarks of American Express and are used under limited license.

Deem Signs Multi-Year Partnership with Travel Edge

Luxury travel agency offers customers enhanced booking experience with Deem Work Fource

 

San Francisco, Calif., May 9, 2018 –  Deem, a leading mobile and cloud technology provider for the business travel industry, and Travel Edge, a provider of travel services to the corporate travel industry, announced they have entered a multi-year strategic partnership. Under the agreement, Travel Edge will resell Deem Work Fource to current and future clients.

“Travel Edge is a leading travel agency with years of experience serving corporate travel customers,” said John F. Rizzo, President and Chief Operating Officer, Deem. “Together, we’re providing those customers with carefully designed travel booking and management solutions that save them time and money.”

“For us to compete and grow in the current market, we need exceptional partners,” said Jeff Willner, Owner and CEO, Travel Edge. “Our customers want a solution that is dynamic and seamless, with features and functionality that help them control their spend and help travelers get where they’re going with the least amount of fuss. Deem has that functionality.”

Travel Edge, formerly known as Worldview Travel is a multi location agency serving clients across the globe. Under the agreement, Travel Edge will resell Deem’s Work Fource travel booking and management tools for business travelers and corporate travel managers.

Fifty thousand customers use Deem-powered booking tools, such as Work Fource to book and manage end-to-end travel itineraries on desktop and mobile. With advanced Intelligent Attach technology, the software automatically recommends hotel and car service options matched to travelers’ preferences, behavior and corporate policies.

“Travel Edge has been a great partner,” said Annette Cumming, Vice President, Sales. “They understand that investing in new technologies takes effort, but ultimately pays off in the long run.”

"The most effective way to serve our customers is by maintaining a constant pace of innovation,” said WIllner. “We invest heavily in our technology platform to make sure our customers travel booking and management is as seamless as possible.”

Deem Announces Appointment of Technology and Security Industry Leaders

Company Accelerates Growth with Addition of New Team Members

San Francisco, Calif., April 18, 2018 – Deem, a leading mobile and cloud technology provider for the business travel industry, announced today the appointment of Eddie Bridgers as Senior Vice President and Chief Revenue Officer, and Hoshedar Mana as Chief Information Security Officer.

"We are pleased about the recent additions to Deem and are confident that these new team members will help us meet our customer needs for world-class data security and compliance and drive at a faster rate,” said John Rizzo, President and Chief Operating Officer, Deem. “In today’s climate of increasing data security threats, our customers expect that Deem is a trusted partner in protecting their assets and those of their travelers.”

Bridgers has leadership experience in IT solutions that are transformative, ERP, SaaS, business intelligence, security, risk and CRM software products. Prior to Deem, Bridgers served as Vice President Sales and Operations North America for Pivot3, a company in the software-defined data center solutions. Bridgers has held sales leadership positions at Hewlett-Packard Enterprise, Oracle, PeopleSoft, and a variety of startups including an IPO exit with TenFold Corp.  

"Business travelers are demanding instant, dynamic, and personalized travel solutions, and corporations need to control costs and ensure traveler safety,” said Bridgers. “Our team is improving the travel management experience with the latest in artificial intelligence and machine learning technologies that enhance the personalized solutions to anyone using the Deem platform, including travel buyers, travel management companies, travelers and suppliers.” 

Mana is an executive with global experience in governance and controls with industry-wide experience in managing Enterprise Risk Management, Information Security and Compliance. Mana is an innovative leader and change agent focused on Information Security in several global enterprise companies. Prior to Deem, Mana served as the Head of AIG’s Operational Risk, Process Adherence, Security & Privacy for its Captive Shared Services globally. He has also held leadership position at Oracle, Avon Products and others at Ernst & Young and PricewaterhouseCoopers assurance and advisory practice globally.

“Serving our customers is more than just offering great products, it’s about protecting their data and ensuring Deem’s systems and security are up to the task of defending against emerging threats in the market,” said Mana. “Our customers know we have the expertise, product innovation and security structure to support their business and travelers.”

Deem continues to make significant enhancements on top of existing technology, providing travel booking solutions with speeds three times faster than industry competitors and functionality that saves corporations thousands of dollars a year in re-used tickets and boosts employee productivity.

“We set the bar higher than anyone in the industry,” said Rizzo. “Our Work Fource Travel platform rivals consumer online booking tools, all while providing comprehensive and in-policy travel itineraries.”

Millions of travelers using Deem Work Fource, can book and manage end-to-end travel itineraries that align with their preferences and corporate spending policies. Deem serves complete search results from Google, Sabre, TravelPort and offers real-time connection to Southwest airlines for free 24-hour check-in. With advanced Intelligent Attach technology, the software automatically recommends hotel and car service options matched to travelers’ preferences, behavior and corporate policies, dynamically links to calendars and offers hassle free travel management and seamless cost control for finance departments.

Deem Signs Multi-Year Partnership with Pinnacle Travel Services

Leading Travel Management Company to Offer Deem Work Fource to Corporate Travel Customers

 

San Francisco, Calif., April 10, 2018 –  Deem, a leading mobile and cloud software technology provider for the business travel industry, and Pinnacle Travel Services, a leading travel management company, announced a strategic partnership. Under the agreement, Pinnacle Travel Services will resell Deem’s business travel management solutions to their customers and prospects for the next three years.

“Pinnacle Travel Services has years of travel management experience serving corporate travel customers,” said John F. Rizzo, President and Chief Operating Officer, Deem. “Together, we’re providing those customers with a streamlined and customized travel experience, where users can plan and manage their entire trip in one seamless flow.”

“We’re delighted to partner with Deem,” said Bob Singh, Owner and President, Pinnacle Travel Services. “Deem’s tools really stand out for their responsiveness and flexibility, so it’s the perfect platform for our customers. Customers no longer have to put up with marginal travel technology because of mandated usage by the expense software tool.  With Deem they can choose a best in breed travel solution integrated with a range of expense technologies through Deem Open Expense.”

Pinnacle Travel Services, a California based travel management company, was formed in 1999 to provides service support to premium American Express Platinum Travel Service network and other high-profile American Express members. Pinnacle Travel Services now operates corporate and government travel management divisions, alongside its group and vacation travel departments.

“We want to revolutionize business travel, that’s why we’re investing heavily in mobile, machine learning, AI and predictive analytics to make business travel effortless for road warriors,” said Rizzo. “It means we can offer superior solutions for everyone, all the way from travelers and travel managers to finance organizations.”

Deem’s continuous improvements mean travelers can book their trips in less time and with fewer clicks than the leading competitor, corporations can save thousands of dollars on productivity and travel managers can manage their programs more effectively with enhanced admin functionality.

“Deem and Pinnacle share a vision for providing innovative, best-in-breed secure travel solutions for customers,” said Singh.

Millions of travelers using Deem-powered booking tools, such as Work Fource, can book and manage end-to-end travel itineraries that align with their preferences and corporate policies. With advanced Intelligent Attach technology, the software automatically recommends hotel and car service options matched to travelers’ preferences, behavior and corporate policies, dynamically links to calendars and offers hassle free travel management and seamless cost control features.

 

Deem Data Points

  • Deem’s free 24-hour check-in on Southwest can save companies $30[1] per trip.
  • Deem’s advanced Automated Ticket Exchange can save companies by eliminating unused tickets and reducing calls into the travel management company to handle the exchange manually
  • Deem Work Fource integrates Google ITA flight search results for lowest and best fares – which means users are less likely to search online for a better price.
  • Deem’s speed of booking can save millions of dollars a year in aggregate due to lost employee productivity in slow booking tools requiring multiple searches and wasted time on non-corporate approved booking sites.

 

About DEEM www.workfource.deem.com

 

The most difficult part of any business trip is too often the trip itself. It shouldn’t be. Deem makes it painless for the traveler to get down to business without distraction, simpler for the travel manager and management company to keep track of all the moving parts, and easier for partners to get the information they need to stay competitive.

The Deem Work Fource platform is designed for the entire business travel ecosystem using machine learning, AI and predictive analytics. Deem’s suite of tools range from a dynamic traveler booking platform, travel manager cost controls, travel agency service technology and supplier revenue opportunities, including the world’s largest car service affiliate network and operator solutions.

Deem’s Work Fource Platform services more than 50,000 corporate customers in 61 countries, speaking 15+ languages - including the world’s largest travel management companies. The company, headquartered in San Francisco, CA, with offices in Bangalore, India, is backed by leading venture capital funds, as well as corporate and private equity investors.

 

About PINNACLE TRAVEL SERVICES | http://www.ptsla.com

Pinnacle Travel Services, LLC is a full-service, multi-lingual agency dedicated to expertise, value, and outstanding customer service. Its staff of 160 travel professionals provides customers with the security of a highly knowledgeable travel team that has collectively amassed hundreds of years of experience. Its clientele ranges from business executives to the individual budget-minded traveler, and specializes in meeting unique travel requirements, from elite business and personal travel to the casual family vacation. Regardless of the need or circumstance, its clients can confidently rely on the Pinnacle dedication to providing the ultimate in value and service.

 

[1] Southwest early bird check-in costs $15 per flight

Deem Announces New Collaboration with Infor

New Integration Delivers Leading Travel Management Services & Integrated T&E Solution to the Enterprise

San Francisco, Calif., March 7, 2018 – Deem, a leading mobile and cloud technology provider for the corporate travel industry, and Infor, a leading provider of business applications specialized by industry and built for the cloud, today announced a strategic collaboration to integrate travel and expense management solutions.

Paired with Infor’s flexible and configurable travel and entertainment (T&E) expense management solution, this integration offers customers more choice in travel and spend management vendor selection along with an integrated booking tool that automatically transfers data from the Deem Work Fource platform to Infor Expense Management.

“Our goal is to revolutionize business travel and eliminate the headaches and hassles of conventional travel software,” said John F. Rizzo, President and Chief Operating Officer, Deem. “Our partnership with Infor is an important step in that direction. By integrating Deem Work Fource with best-of-breed partner solutions through our Fource Alliance program, companies can make travel booking, expensing and management an automatic and touchless process.” 

Integrating systems improves travel expense management for both business travelers and their employers. When traveler’s book flights, hotels and services using Work Fource, expenses can automatically flow into the expense reporting software. This saves users from having to manually enter expenses and allows corporate travel managers to review and manage expenditures proactively before the trip is taken – providing better control over travel spending.

“By working with leading organizations, such as Deem, Infor is able to drive overall business performance for customers more effectively,” said Mark Corsetti, Vice President and General Manager, Infor. “Infor is committed to ensuring that its customers have the most innovative applications, and premiere experiences with its solutions, and we will continue to seek new ways and partnerships in which to drive value for them.”

Infor Expense Management offers unique and insightful capabilities for spending control, reporting, and analysis. Customers can actively manage employee-initiated expenses while on the go, thanks to mobile capabilities and cloud deployment, and reduce those costs without impeding their business. Whether an organization has one location, or it’s a complex, multinational operation, Infor Expense Management can automate expense-related business processes with social collaboration tools, enforce policy compliance, cut administrative costs, and reduce the risk of accidental errors and intentional fraud. 

Deem’s next-generation business travel management platform uses advanced technologies to provide optimized solutions for travelers, corporate travel managers, and travel management companies and suppliers. Deem’s platform, Work Fource, brings design, machine learning and customization together to provide the business travel ecosystem with a solution for managing travel costs at the beginning of the booking process, and integrating them seamlessly with the back-end expense reporting required by finance departments.  

“Infor has enhanced its expense management capabilities with its recent partnership with Deem,” said Robert Kugel, Senior Vice President of Ventana Research. “The alliance brings Deem's online booking platform for policy-compliant travel and itinerary management functionality to Infor's Expense Management. The partnership provides Infor customers and their road warriors with the ability to integrate and simplify their travel and expense management experience.”


About Infor
Infor builds business software for specific industries in the cloud. With 16,500 employees and over 90,000 customers in more than 170 countries, Infor software is designed for progress.  To learn more, please visit www.infor.com.
 

 

Deem Signs Multi-Year Partnership with Hickory Global Partners

Hickory Global Partners to refer Deem’s business travel booking and ground transportation solutions to partners and customers

 

San Francisco, Calif., February 20, 2018 –  Deem, a leading mobile and cloud technology provider for the business travel industry, and Hickory Global Partners, a leading consortia for the corporate travel industry, announced a strategic partnership today. Under the agreement, Hickory Global Partners will recommend Deem’s business travel management solutions to their travel management company members. 

“Hickory Global Partners is known for their expertise in travel management technology and programs,” said John F. Rizzo, President and Chief Operating Officer, Deem. “We’re looking forward to working with Hickory to secure new partners, grow our revenue and connect with innovative thinkers in corporate travel.” 

“We’re delighted to recommend Deem’s booking and travel management tools as preferred solutions to our members,” said Christopher J. Dane, President of Hickory Global Partners. “Deem’s tools really stand out for their ease of use and great mobile experience, so it’s the perfect platform for TMCs who are looking to service their customers and travelers with a seamless solution.” 

Hickory Global Partners brings a fresh approach to the consortia space. Hickory has built a platform that provides quality rate programs, products and services designed to make their businesses more efficient and profitable with measurable return on investment.


“Deem and Hickory share a vision for providing innovative, best-in-breed secure travel solutions for customers,” said Rizzo. “With our advancements in machine learning, AI and predictive analytics, we offer superior solutions for everyone, all the way from travelers and travel managers to CEOs and finance VPs.” 


Millions of travelers using Deem-powered booking tools, such as Work Fource, can book and manage end-to-end travel itineraries that align with their preferences and corporate policies. With advanced Intelligent Attach technology, the software automatically recommends hotel and car service options matched to travelers’ preferences, behavior and corporate policies, dynamically links to calendars and offers hassle free travel management and seamless cost control features. 
 

About HICKORY - Hickory Global Partners, an INTRAVEL Company |www.HickoryTravel.com


HICKORY's unique approach focuses on return on investment for agency and supplier partners alike, guaranteeing them a positive ROI. Its visionary hotel incentive program, a robust and one-of-a-kind air program, a car rental program, and 24/7 support products make HICKORY an important strategic partner to travel agencies. Proprietary, innovative tools designed to share data with agency partners enable agencies to make better, faster decisions - thus driving more revenue. Supplier partners benefit from measurable results and extensive distribution and marketing opportunities across the HICKORY global network, while Hotel partners gain access to a reporting platform that illustrates booking trends across the HICKORY agency network. 

 

Deem Signs Partnership with Professional Travel Service

Global travel management company offers customers enhanced booking experience with Deem Work Fource and Intelligent Attach

 

San Francisco, Calif., December 13, 2017 – Deem, a leading mobile and cloud technology provider for the business travel industry, and Professional Travel Service International Express (USA) Inc., a provider of travel services to the corporate travel industry, announced they have entered a multi-year strategic partnership. Under the agreement, Professional Travel Service will resell Deem Work Fource, a suite of solutions, including Intelligent Attach, designed for managing, servicing and controlling travel and ground-related, bookings and spend.

“We’re excited about the opportunity to help Professional Travel Service serve their customers on a global scale,” said John F. Rizzo, President and Chief Operating Officer, Deem. “With advanced features like pre-trip approval, proactive check-in and linked calendar, travel managers, and travelers can focus on their job and not on the time-consuming admin of planning and booking a trip.”

“For us to compete and grow in the current market, we need exceptional partners,” said Roger Lee, President, Professional Travel Service. “Our customers want a solution that is dynamic and seamless, with features and functionality that help them control their spend and help travelers get where they’re going with the least amount of fuss. Deem has that functionality.”

Professional Travel Service is a global full service travel management company based in Minneapolis.

Under the agreement, Professional Travel Service will resell Deem’s Work Fource travel booking and management tools for business travelers and corporate travel managers, as well as Deem’s Ground Work car service booking tool and Intelligent Attach for hotel conversion.

“Deem Work Fource is the best technology in the market, and we are excited about applying Intelligent Attach to our itineraries,” said Diane Achterkirch, Director of Sales, Professional Travel Service. “When you pair that with Deem’s exceptional customer support, it’s the ideal solution for our customers and their travelers.”

“Deem’s Intelligent Attach makes life easer for travelers, and creates value for our TMC partners and the companies they serve,” said Tony D’Astolfo, Chief Commercial Officer, Deem. “It increases hotel attach rates, ensures better duty of care and helps corporations control their overall costs.”

Fifty thousand customers use Deem-powered booking tools, such as Work Fource to book and manage end-to-end travel itineraries on desktop and mobile. With advanced Intelligent Attach technology, the software automatically recommends hotel and car service options matched to travelers’ preferences, behavior and corporate policies.

“Professional Travel Service has been a great partner,” said Mike Daly, Vice President, Travel and Car Service, Deem. “They understand that investing in new technologies, like Intelligent Attach takes effort, but ultimately pays off in the long run.”

 

About PROFESSIONAL TRAVEL SERVICE    professionaltravelservice.com  

ProfessionalTravelService.com provides comprehensive corporate travel management services, assisting companies with their business, group, meeting and incentive travel needs. ProfessionalTravelService.com is a privately owned business; incorporated since 1983 and dedicated to quality personalized service for clients from across the globe.

 

Deem Signs Strategic Partnership With Duluth Travel, Leading Travel Services Provider To Business and Government

Duluth will resell Deem’s business travel booking and ground transportation solutions

San Francisco, Calif., November 1, 2017 – Deem, a leading mobile and cloud technology provider for the business travel industry, and Duluth Travel, a leading provider of travel services to business and government, announced that they have entered a strategic partnership. Under the agreement, Duluth will resell Deem’s business travel management solutions to Duluth customers, including ground transportation options. 

“Duluth is an important addition to our worldwide network of travel management partners,” said John F. Rizzo, President and Chief Operating Officer, Deem. “Duluth’s excellent reputation for customer service and strong presence in the Southeastern U.S. and corporate sectors will significantly extend our coverage in those areas.”

“We’re delighted to be able to offer Deem’s booking and travel management tools as preferred solutions to our customers,” said Arthur Salus, founder and CEO of Duluth Travel. “We looked at a variety of vendors, and Deem’s tools really stood out for their ease of use and great mobile experience. Their platform is so intuitive it requires no training, unlike the complicated software that business travelers have traditionally had to use.”

Duluth is known for its high customer satisfaction levels, rated at 95% and above by Dun and Bradstreet. As a Service-Disabled Veteran-Owned Business (SDVOB), Duluth provides travel management services to a wide range of government agencies and government contractors in addition to companies in the private sector.

Under the agreement, Duluth will resell Deem’s Work Fource travel booking and management tools for their corporate customers and Deem’s Ground Work transportation management solutions for their government business.

Millions of travelers using Deem-powered booking tools, such as Work Fource, can book and manage end-to-end travel itineraries that align with their preferences and corporate policies. With advanced Intelligent Attach technology, the software automatically recommends hotel and car service options matched to travelers’ preferences, behavior, and corporate policies.

About Duluth Travel duluthtravel.com  

Duluth Travel is a full-service travel agency providing corporate, leisure, government and incentive travel services for over 21 years. The service disabled veteran-owned small business is based in Atlanta, Georgia with offices throughout the United States including Hawaii and Alaska. Duluth agents provide specialized services for individual corporate travelers, groups and incentive trips.

Duluth Travel and it’s other divisions, Costa Rica Dream Adventures, Tour Operator selling exclusively Costa Rica and Level 4 Marketing Group, events meetings, corporate and incentive travel, are also located in the Atlanta Georgia area.

Deem Partners with Apptricity on Travel and Expense Solution

Integrated platform provides corporations with customized booking and management tools

San Francisco, Calif., November 8, 2017 –  Deem, a leading mobile and cloud technology provider for the business travel industry, has partnered with Apptricity Corporation, a global enterprise software leader in supply chain execution and spend asset management solutions, to provide an integrated travel booking and spend management solution for corporations and travelers. 

The Apptricity and Deem partnership gives customers and their employees more choice in travel and spend management vendor selection along with an integrated booking tool that automatically transfers data from the Deem Work Fource platform to Apptricity travel and expense.

“Our aim is to revolutionize business travel and eliminate the headaches and hassles of conventional travel software,” said John F. Rizzo, President and Chief Operating Officer, Deem. “Our partnership with Apptricity is an important step in that direction. By integrating Deem Work Fource with best-of-breed spend management solutions through our Open Expense program, companies can make travel booking, expensing and management an automatic and touchless process.”

Integrating systems improves travel expense management for both business travelers and their employers. As travelers book flights, hotels and services using Work Fource, expenses automatically flow into the expense reporting software. This saves users the time it takes to enter expenses manually and allows corporate travel managers to review and manage expenditures proactively before the trip is taken - giving them better control over travel spending.

“As we move to elevate our product offering and reputation in the travel and expense management space, our goals remain the same: improve customer bottom-line productivity and deliver lower total cost of ownership,” said Tim Garcia, CEO, Apptricity. “Giving customers more control and choice is key – in everything from pre-trip booking using preferred vendors with discounted rates and benefits, to expense capture via the employee’s mobile device.”

The partnership provides the corporate travel industry with with customized solutions designed to streamline every aspect of the travel booking experience. Together, the integrated platforms increase user adoption, reinforce company policy, and provide customers with cost savings.

About Apptricity  apptricity.com   

Apptricity Corporation is a leading global enterprise software provider for Supply Chain and Spend Management. We offer our Commercial and Government customers platform agnostic and incredibly secure solutions that are optimized for worldwide performance and are easy to integrate with their existing systems and processes. Through the utilization of Internet of Things, machine-to-machine solutions, Apptricity provides unprecedented real-time information and business intelligence to help our customers increase their transaction visibility and ROI.

 

 

Deem Launches Ground Work Platform to Offer Personalized and Targeted Ground Transportation Solutions

Deem Ground Work offers chauffeured and Lyft rides to business travelers  

San Francisco, Calif., November 7, 2017 –  Deem, a leading mobile and cloud technology provider for the business travel industry, announced the launch of Ground Work – it’s latest technology platform for offering personalized and targeted ground transportation within the Deem Work Fource platform. The new platform drives additional demand to partners, provides personalization for business travelers and better controls and tracking for travel managers and travel management companies.

"Ground Work is designed to be optimal for everyone, ensuring traveler satisfaction and safety, better cost control for the corporation and full servicing capabilities for the travel management company and the supplier,” said John F. Rizzo, President and Chief Operating Officer, Deem.

Deem announced expanded partnerships with two of the world’s largest chauffeured transportation companies Dav El | Boston Coach and Empire CLS, and with ride sharing company, Lyft in June. The partnerships will be the first to leverage Deem’s Intelligent Attach for ground transportation, a new feature that will increase the value of the Ground Work platform by offering personalized options designed to match traveler preferences while being aligned with company policy.

“Travelers are more demanding than ever. Whether it’s the options they are provided or the ways in which they can book, they are looking for more personal service from booking to the actual ride itself,” said Scott Solombrino, President, Dav El | Boston Coach. “They want easy options for chauffeured transportation and we need to give them that. With Deem Ground Work we have a platform for providing exceptional service exactly where and when it’s needed.”

Ground transportation reservations are now a seamless part of the travel booking experience, and bring a new level of personalization and convenience to the process. Leveraging Deem’s advanced Intelligent Attach technology, the software automatically recommends ground transportation options matched to travelers’ preferences, behavior and corporate policies.

“Deem Work Fource provides an unprecedented ability to anticipate and match users’ needs and preferences, while complying with company guidelines,” said Tony D’Astolfo, Chief Commercial Officer, Deem. “It intelligently matches the service with the traveler’s PNR and automatically updates the ride reservation in case of travel changes or disruptions.”

“We are excited about implementing Deem’s Intelligent Attach solution for car service and hotels”, said John Coffman, CFO, Direct Travel. “We can offer more targeted options to travelers, keep them in channel and ultimately provide an enhanced level of service to our customers.”

The integration of Lyft as a ground transportation option will enable the ride sharing service to travelers using Deem’s ground applications.

"Our mission is to improve people’s lives with the world’s best transportation, which is why we're excited to build on our partnership with Deem,” said Amit Patel, Director of Business Development, Lyft. “Deem’s new and innovative Ground Work platform will enable corporate travelers to better integrate Lyft into their business trips, creating a seamless transportation experience for millions of business travelers." 

 

About Dav El│BostonCoach  www.davel.com  www.bostoncoach.com

Dav El│BostonCoach is the largest privately owned chauffeured transportation company in the world and maintains its highest quality and safety standards through innovation, dedication to the customer and personal, professional service. Dav El│BostonCoach offers the most comprehensive executive ground transportation services available, including deluxe limousines, luxury sedans, executive vans and buses, and a professional and knowledgeable staff of trained chauffeurs, reservations agents and travel managers to meet every request and exceed every expectation. Serving business travelers for over three decades, Dav El│BostonCoach currently operates in over 500 metropolitan markets, across six continents, with a fleet of more than 25,000 vehicles.

About Direct Travel  www.dt.com

Direct Travel, Inc. is a leading provider of corporate travel management services. The company has been providing travel management services for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies, and significant cost savings. Direct Travel has offices in over 60 locations across North America and the UK, and is currently ranked 15thon the Travel Weekly Power List. Direct Travel is also a prominent member of Virtuoso, the world’s most prestigious luxury travel network.

About Lyft  www.lyft.com

Lyft was founded in 2012 by Logan Green and John Zimmer to improve people's lives with the world's best transportation. Lyft is the fastest growing rideshare company in the U.S and is available in over 300 cities. Lyft is preferred by drivers and passengers for its safe and friendly experience, and its commitment to effecting positive change for the future of our cities.

 

 

Deem Signs Multi-year Reseller Partnership With Kintetsu

Top travel agency offers customers enhanced booking experience with Deem’s Intelligent Attach  

San Francisco, Calif., October 31, 2017 –  Deem, a leading mobile and cloud technology provider for the business travel industry, and Kintetsu International Express (USA) Inc. (KIE), a Travel Weekly Top 50 travel agency and provider of travel services to the corporate travel industry, announced they have entered a strategic partnership. Under the agreement, KIE will resell Deem’s business travel management solutions to KIE customers, including Intelligent Attach.

“KIE  is a global travel agency with years of experience providing exceptional service to its customers,” said John F. Rizzo, President and Chief Operating Officer, Deem.  “Now with Intelligent Attach, KIE can enhance that service offering and bring it to a new level.”

“We’re excited to join with Deem and use Intelligent Attach to grow our hotel business, especially in the Japanese market,” said Norio Kawakami, Acting Manager, KIE . “We see great potential in this technology and we’re eager to deploy the solution and bring our customers on board.”

KIE is one of the top full service travel agencies in the world, with more than 350 branches worldwide and annual sales revenue in the billions. It opened operations in the U.S. in 1965 with its first office in San Francisco. It now has branches across the U.S. with more than 150 employees.

Under the agreement, KIE will resell Deem’s Work Fource travel booking and management tools for business travelers and corporate travel managers, as well as Deem’s Ground Work car service booking tool. Deem’s integrated Intelligent Attach solution will provide an enhanced experience for business travelers and travel managers – keeping travelers in channel and helping decrease the costs of untracked spend.

Millions of travelers using Deem-powered booking tools, such as Work Fource, can book and manage end-to-end travel itineraries that align with their preferences and corporate policies. With advanced Intelligent Attach technology, the software automatically recommends hotel and car service options matched to travelers’ preferences, behavior and corporate policies.

About Kintetsu International Express (USA) Inc. www.kintetsu.com 

Kintetsu International Express (USA) Inc. (KIE) is one of the largest travel management companies in the world, maintaining a full service global agency, with branches in the U.S. and Japan.  KIE is ranked #41 of all US travel agencies, by Travel Weekly Magazine and their annual 2017 POWER LIST. KIE is a leader in travel management, with expertise founded on vast experiences, global network resources and innovative solutions. KIE offers the latest technological tools and high touch services business travelers need most. Kintetsu maintains six offices in the United States and more than 272 others around the globe, including Japan. 

 

 

Deem and Adelman Travel Expand Strategic Partnership and Extend Through 2020

San Francisco, Calif., October 17, 2017 – Deem, a leading mobile and cloud technology provider for the business travel industry, announced an expanded sales and marketing relationship with Adelman Travel Group. Adelman, one of the world’s top 25 travel management companies, will re-sell Deem’s Work Fource corporate travel booking and management software, including Intelligent Attach, and fulfill travel transactions for customers through 2020. 

“We are looking forward to expanding our relationship with Adelman,” said John F. Rizzo, President and Chief Operating Officer at Deem. “We’ve worked with Adelman for several years, so we know they provide indispensable travel booking and management service to their customers. And now with Deem’s Intelligent Attach for hotels and car service, they can provide personalized and dynamic content options for their travelers and increase the likelihood of in-channel bookings.”

“We’re excited to continue offering Deem’s solution to our customers as well as collaborating with them to bring innovations such as Intelligent Attach for increased hotel attachment to the market,” said Ivan Imana, Chief Information Officer, Adelman Travel Group. “We pride ourselves on helping travelers and travel managers save time and money, while providing an exceptional user experience, so it’s important for us to find technology partners that can help us with those goals.”

Millions of travelers using Deem-powered booking tools, such as Work Fource, can book and manage end-to-end travel itineraries that align with their preferences and corporate policies. With advanced Intelligent Attach technology, the software automatically recommends hotel and car service options matched to travelers’ preferences, behavior and corporate policies.

 

About DEEM deem.com

The most difficult part of any business trip is too often the trip itself. It shouldn’t be. Deem makes it painless for the traveler to get down to business without distraction, simpler for the travel manager and management company to keep track of all the moving parts, and easier for partners to get the information they need to stay competitive.

The Deem Work Fource platform is designed for the entire business travel ecosystem using machine learning, AI and predictive analytics. Deem’s suite of tools range from a dynamic traveler booking platform, travel manager cost controls, travel agency service technology and supplier revenue opportunities, including the world’s largest car service affiliate network and operator solutions.

Deem’s Work Fource Platform services more than 35,000 corporate customers in 61 countries, speaking 15+ languages - including the world’s largest travel management companies. The company, headquartered in San Francisco, CA, with offices in Bangalore, India, is backed by leading venture capital funds, as well as corporate and private equity investors.

About Adelman Travel Group   www.adelmantravel.com  

Adelman Travel Group is a Milwaukee, Wisconsin-based travel services company with more than $650 million in annual revenue and 350 employees and a client retention rate over 98%. Adelman specializes in corporate travel and expense management, global consolidations, travel technologies, digital expertise along with a massive commitment to serving clients. At Adelman, we believe we exist for the sole purpose of making our customers successful. In addition to corporate and business travel, Adelman operates ‘myAdelman’ for small businesses, Adelman Vacations, Chamber Discoveries for chamber of commerce travel, Adelman Summit for meeting and incentive travel, Food & Wine Trails for experiential travel along with affinity travel and travel fulfilment services.  Adelman operates in the U.S. with 8 regional solutions centers, corporate on-sites and an extensive virtual network. 

 

Deem Appoints Software Go-to-Market and Sales Innovator to Board of Directors  

John McCracken, industry award winner and sales and marketing leader joins as newest board member

 

San Francisco, Calif., October 5, 2017 – Deem, a leading mobile and cloud technology provider for the business travel industry, appointed John McCracken as board member today. McCracken has led companies to sales and marketing success in the IT healthcare, software and ecommerce industries at leading companies resulting in IPOs and several significant exits. 

“We are very encouraged by John joining us as our newest board member,” said Krish Panu, Chairman, Deem. “He has a wealth of experience in the technology and innovation sectors and we know he’ll bring that expertise to our business. He is well respected in the industry and a great addition to the team.”

McCracken was recently responsible for commercial activities as Chief Revenue Officer for Castlight Health, including marketing and sales. Prior to Castlight, he led the worldwide sales team for Jive Software, where he helped drive Jive’s growth through its IPO in 2011. Prior to that, McCracken held leadership positions at Mercury Interactive Corporation which was sold to HP for $4.5B, CheckFree Corporation, and American Express.

“John is known as an exceptional and high integrity individual,” said Panu. “He is versed in many markets and will boost our success going forward. We look forward to working with him as we tackle the challenge of providing business travel solutions to the entire corporate travel ecosystem.”

“I’m excited to join the Deem team and think the timing couldn’t be better,” said McCracken. “The corporate travel industry is asking for disruption and we have the technology, the people and the solutions to give the industry exactly what it wants.” 

“We have the partnerships with leading travel management companies, content providers and over 35,000 corporate customers, the technology for solving the industry's attach issues and the innovations, like our Facebook Messenger chatbot assistant, that will change the way travelers, travel managers, travel management companies and suppliers do business,” said Panu. “With John’s help we’ll improve on these efforts faster and with even greater success.”

McCracken was one of a few select executives awarded the “Don Valentine Sales Excellence Award” from Don Valentine, the founder of Sequoia Capital. McCracken has extensive experience with early stage global technology companies. McCracken received a BBA in marketing and marketing/finance from The University of Texas at Austin.

 

About DEEM   deem.com

The most difficult part of any business trip is too often the trip itself. It shouldn’t be. Deem makes it painless for the traveler to get down to business without distraction, simpler for the travel manager and management company to keep track of all the moving parts, and easier for partners to get the information they need to stay competitive.

The Deem Work Fource platform is designed for the entire business travel ecosystem using machine learning, AI and predictive analytics. Deem’s suite of tools range from a dynamic traveler booking platform, travel manager cost controls, travel agency service technology and supplier revenue opportunities, including the world’s largest car service affiliate network and operator solutions.

Deem’s Work Fource Platform services more than 35,000 corporate customers in 61 countries, speaking 15+ languages - including the world’s largest travel management companies. The company, headquartered in San Francisco, CA, with offices in Bangalore, India, is backed by leading venture capital funds, as well as corporate and private equity investors.

Deem Partners with GroundWidgets  

Deem focuses on integrated travel booking and management experience while GroundWidgets takes on future development and customers of Voyageur back office system

 

San Francisco, Calif., October 3, 2017 – Deem, a leading mobile and cloud technology provider for the business travel industry, and GroundWidgets, a leading ground transportation software and technology development company, announced that GroundWidgets has acquired Deem’s Voyageur back office system for car service operators. 

“It’s all part of our push to make ground transportation an integral and completely integrated part of the business travel flow, enabling businesspeople to book rides as easily as they reserve flights and hotels while using company-compliant software,” said John F. Rizzo, president and COO of Deem. “This is a great opportunity to drive demand for ground transportation services, and grow the market for everyone.”

The agreement enables Deem to focus on its top priority – The Deem WorkFource and Ground Work platforms for corporate travel booking, management expense, ground transportation for business travelers, travel managers, travel management companies and suppliers. 

“GroundWidgets is excited about welcoming Voyageur/Whisk customers into our portfolio of back office software solutions and corporate automation tools. We have the domain expertise and knowledge to transition customers seamlessly from Voyageur to our flagship product, SantaCruz or one of our other cloud based options” said Apurva Patel, CEO of GroundWidgets.

 

About DEEM   deem.com

The most difficult part of any business trip is too often the trip itself. It shouldn’t be. Deem makes it painless for the traveler to get down to business without distraction, simpler for the travel manager and management company to keep track of all the moving parts, and easier for partners to get the information they need to stay competitive.

The Deem Work Fource platform is designed for the entire business travel ecosystem using machine learning, AI and predictive analytics. Deem’s suite of tools range from a dynamic traveler booking platform, travel manager cost controls, travel agency service technology and supplier revenue opportunities, including the world’s largest car service affiliate network and operator solutions.

Deem’s Work Fource Platform services more than 35,000 corporate customers in 61 countries, speaking 15+ languages - including the world’s largest travel management companies. The company, headquartered in San Francisco, CA, with offices in Bangalore, India, is backed by leading venture capital funds, as well as corporate and private equity investors.

 

About GroundWidgets   groundwidgets.com  

GroundWidgets is an entrepreneurial technology company driven and managed by founding developers and technologists. GroundWidgets is exclusively focused on consulting and development of applications for the ground transportation industry harnessing the collective institutional knowledge of its founders and their experience of over 25 years in the ground transportation industry. 

 

 

 

Deem Showcases Travel Changing Tech at Innovate Conference  

Deem’s Intelligent Attach wow’s 300 corporate travel professionals at top industry event

San Francisco, Calif., September 29, 2017 – Deem, a leading mobile and cloud technology provider for the business travel industry, showcased it’s traveler enhancing technology, Intelligent Attach, at the 4th annual Innovate, hosted by The BTN Group, publishers of Business Travel News, Travel Procurement and The Beat in New York. Deem presented alongside FCM Travel Solutions, HRS, Flightsayer, Mezi and others as part of corporate travel’s most innovative technologies.

Presenting alongside 13 other selected companies VP of Innovation, Gadi Bashvitz presented Deem’s machine learning, artificial intelligent solution, Intelligent Attach. Deem’s Intelligent Attach platform predicts preferred hotels for travelers based on search history, traveler behavior, corporate and agency preferences, and real-time sentiment data points extracted from millions of traveler reviews across hundreds of thousands of hotels, to improve attach rates of hotel nights to travel itineraries.

“Despite years of investment to improve hotel attach rates, corporate travel interinaries suffer from rates of less than 50%,” said John F. Rizzo, President and Chief Operating Officer, Deem. ”This is a major stumbling block in corporations’ efforts to rein in business travel costs.”

“Intelligent Attach addresses two critical aspects of the recommendation process: finding the correct hotel, or ground transportation option and explaining to the traveler why these are the correct option for them,” said Bashvitz. “It knows if a hotel meets the traveler’s chain preference, is within the corporate policy, is quiet and whether the Wifi works and what ground transporation option the traveler can, and wants to book. It’s that knowledge, paired with traveler behavior that allows the technology to learn over time.”

BTN Innovate combines cutting-edge education, innovation and industry networking for pre-qualified corporate travel managers and travel procurement professionals with a minimum $5 million annual T&E budget.

Learn more at deem.com

 

 

Deem Partners with FocusPoint International to Provide Travel Assistance Inside Deem’s Work Fource Platform  

San Francisco, Calif., August 22, 2017 – Deem, a leading mobile and cloud technology provider for the business travel industry, announced an expanded partnership with FocusPoint International to integrate their travel assistance membership Crisis Assistance Plus (CAP™) into Deem’s Work Fource. More than 35,000 corporations and travel management companies around the world use Deem’s Work Fource to book travel online.   

“With business travel projected to reach $1.6 trillion by 2020, it is imperative corporations embrace duty of care solutions for their traveling workforce,” said John F. Rizzo, President and Chief Operating Officer, Deem. “Travel managers can rest easy knowing their travelers are using a powerful safety and security tool like CAP™.”

CAP™ memberships include access to the most up to date destination-based health, safety and security information; itinerary-based traveler tracking; on-demand access to travel security and medical specialists; and in-country assistance encompassing the complete spectrum of health, safety, and security-related perils, up to and including physical evacuations for no additional cost to the member.

“The implementation of CAP™ into Deem’s Work Fource travel software platform signifies DEEM’s sincere dedication to providing their clients with the highest quality of safety and security,” said Greg Pearson, President and CEO of FocusPoint.

CAP™ members are fully covered for an array of security and medical related incidents from terrorism, violent crime, and political threat to medical coverages such as evacuation to a home hospital of choice.

“Developing this strategic partnership with FocusPoint to offer CAP™ travel assistance memberships with our clients conveys our understanding of the heightened geopolitical uncertainties travelers face and the need for a comprehensive duty of care plan,” said Mike Daly, Vice President Travel and Car Services. “It presents millions of travelers with the most comprehensive travel assistance coverage in the market.”

“CAP™ is not insurance, but rather an enhancement to any insurance plan contemplated by business travelers,” said Pearson. “Benefits are provided at no additional cost."
 

For more information on the travel assistance benefits available through CAP™, click here:   https://workfource.deem.com/focuspoint

 

About Deem

The most difficult part of any business trip is too often the trip itself. It shouldn’t be. Deem makes it painless for the traveler to get down to business without distraction, simpler for the travel manager and management company to keep track of all the moving parts, and easier for partners to get the information they need to stay competitive.

The Deem Work Fource platform is designed for the entire business travel ecosystem using machine learning, AI and predictive analytics. Deem’s suite of tools range from a dynamic traveler booking platform, travel manager cost controls, travel agency service technology and supplier revenue opportunities, including the world’s largest car service affiliate network and operator solutions.

Deem’s Work Fource Platform services more than 35,000 corporate customers in 61 countries, speaking 15+ languages - including the world’s largest travel management companies. The company, headquartered in San Francisco, CA, with offices in Bangalore, India, is backed by leading venture capital funds, as well as corporate and private equity investors.

CAP-Exclusive-Logo-NoSub-01.png

About FocusPoint

FocusPoint International is a global risk consultancy that specializes in the full provision of travel risk management and crisis response services for business travelers, leisure travelers, and dispersed assets. FocusPoint’s flagship product CAP™ is the most comprehensive, low cost medical and travel security assistance solution available in the market today.

 

Deem + Lyft Partnership Brings Ride-Sharing to its Intelligent Ground Transportation Platform

San Francisco, Calif., July 16, 2017 – Deem, a leading mobile and cloud technology provider for the business travel industry, announced a partnership with Lyft to integrate ride-sharing services into Deem’s ground transportation software. The Deem platform is used by more than 35,000 corporations and travel management companies (TMCs) around the world. 

The proposed integration will add Lyft as a ground transportation option which will enable their service to all those using Deem’s ground applications. Millions of business travelers will have access to Lyft as a ground transportation option within the Deem Work Fource platform.

“This is a landmark partnership,” said John F. Rizzo, President and Chief Operating Officer, Deem. “We’re looking forward to integrating Lyft into our booking channels. Instead of using or connecting multiple applications, we want to make it easier for travelers and their travel agents to reserve a Lyft ride, right alongside their flight and hotel, in one simple, seamless process.”

Deem will integrate Lyft via its content aggregation hub. This will populate Lyft content to appear automatically in all existing Deem ground distribution channels, including Apollo, the Sabre Red Workspace, TripCase and within the online booking tool, GetThere.

“We are excited about working with Deem to improve the traveler experience and make Lyft more accessible on their platform,” said Amit Patel, Director of Strategic Partnerships, Lyft.

“Corporations, TMCs, travel arrangers and travelers themselves have been asking for a fully integrated ride-sharing option in their travel programs and we want to make it a reality,” said Mike Daly, Vice President, Travel and Car Services, Deem. “We'd like partners using Deem Work Fource to have the ability to add Lyft reservations directly in the global distribution system, which enables complete itinerary management and reporting.”

Learn more at deem.com

 

About Deem

The most difficult part of any business trip is too often the trip itself. It shouldn’t be. Deem makes it painless for the traveler to get down to business without distraction, simpler for the travel manager and management company to keep track of all the moving parts, and easier for partners to get the information they need to stay competitive.

The Deem Work Fource platform is designed for the entire business travel ecosystem using machine learning, AI and predictive analytics. Deem’s suite of tools range from a dynamic traveler booking platform, travel manager cost controls, travel agency service technology and supplier revenue opportunities, including the world’s largest car service affiliate network and operator solutions.

Deem’s Work Fource Platform services more than 35,000 corporate customers in 61 countries, speaking 15+ languages - including the world’s largest travel management companies. The company, headquartered in San Francisco, CA, with offices in Bangalore, India, is backed by leading venture capital funds, as well as corporate and private equity investors.

About Lyft

Lyft was founded in June 2012 by Logan Green and John Zimmer to improve people's lives with the world's best transportation. Lyft is the fastest growing rideshare company in the U.S and is available in over 300 cities. Lyft is preferred by drivers and passengers for its safe and friendly experience, and its commitment to effecting positive change for the future of our cities.

 

 

Deem Expands Partnership with Leading Chauffeured Transportation Companies on Intelligent Booking Platform  

Advanced Technology Brings New Level of Personalization to Corporate Travel and Car Service

San Francisco, Calif., July 16, 2017 – Deem, a leading mobile and cloud technology provider for the business travel industry, announced expanded partnerships with two of the world’s largest chauffeured transportation companies to integrate their offerings into Deem’s Work Fource, the travel software platform used by more than 35,000 corporations and travel management companies around the world.

Millions of travelers using Deem-powered booking tools to manage business trips will now be offered targeted ground transportation options from Dav El | BostonCoach and EmpireCLS - along with their affiliated networks – in a way that aligns with their preferences and corporate policy within the travel booking tool.

The Deem integration makes chauffeured transportation reservations a seamless part of the travel booking experience, and brings a new level of personalization and convenience to the process. Leveraging Deem’s advanced Intelligent Attach technology, the software automatically recommends hotel and car service options matched to travelers’ preferences, behavior and corporate policies. Now, for the first time, air, hotel, car service offerings are fully integrated.

“We are breaking new ground with this approach,” said John F. Rizzo, President and Chief Operating Officer, Deem. “For the first time, travelers will be connected to service providers in a way that’s optimal for everyone, ensuring traveler satisfaction and safety, better cost control for the corporation and full servicing capabilities for the travel management company. Everyone wins.”

“This makes booking our services easier than ride-sharing,” said Scott Solombrino, spokesperson for the Marcou Transportation Group and President and CEO of Dav El | BostonCoach. “Travelers don’t have to worry about the logistics or planning at all. The system makes precise, customized recommendations, and all users have to do is pick the one they like and tap ‘yes.’”

With car service tightly integrated into Deem’s industry-leading Work Fource online booking platform, travelers can book their entire trip in one end-to-end flow. The integration also provides an unprecedented ability to anticipate and match users’ needs and preferences, while complying with company guidelines. In addition to intelligently matching the service with the traveler, the traveler no longer needs to fill in details like pick-up location or time - the system already knows where they are and when. It also tracks changes in travel, such as a delayed flight to automatically update the ride reservation and keep users informed.

“Traveler behavior is changing dramatically,” said Solombrino “Through our partnership with Deem we can now offer more highly targeted and differentiated services to our target audience of travelers.”

“The Deem platform uses artificial intelligence and machine learning to compile and analyze millions of data points, including sentiment data, reviews, and a traveler’s profile and past behavior,” said Tony D’Astolfo, Chief Commercial Officer, Deem. “It then offers the appropriate level of ground service for that traveler. For example, CEOs may receive premium ‘meet and greet’ service, mid-level executives, a black car service, and a shuttle bus for a contractor.”

“We’re really excited by the new offering”, said John Coffman, CFO, Direct Travel. “We have clients that run the gamut from first class and four star hotels, to lowest coach airfare and budget motels, and to be able to have the Deem platform intelligently match ground options based on what a user books, and to integrate it into the travel PNR makes this a lot easier for a TMC.”

“In the past many companies had no choice but to turn off the chauffeured transportation option, rather than risk non-compliant bookings,” said David Seelinger, Chairman and CEO, EmpireCLS. “Now with this partnership, they can offer employees the security of fully accredited, insured chauffeured transport, confident that everything conforms to corporate travel and spending policies.”

Learn more at deem.com

 

About Deem

The most difficult part of any business trip is too often the trip itself. It shouldn’t be. Deem makes it painless for the traveler to get down to business without distraction, simpler for the travel manager and management company to keep track of all the moving parts, and easier for partners to get the information they need to stay competitive.

The Deem Work Fource platform is designed for the entire business travel ecosystem using machine learning, AI and predictive analytics. Deem’s suite of tools range from a dynamic traveler booking platform, travel manager cost controls, travel agency service technology and supplier revenue opportunities, including the world’s largest car service affiliate network and operator solutions.

Deem’s Work Fource Platform services more than 35,000 corporate customers in 61 countries, speaking 15+ languages - including the world’s largest travel management companies. The company, headquartered in San Francisco, CA, with offices in Bangalore, India, is backed by leading venture capital funds, as well as corporate and private equity investors.

About Dav El│BostonCoach

Dav El│BostonCoach is the largest privately owned chauffeured transportation company in the world and maintains its highest quality and safety standards through innovation, dedication to the customer and personal, professional service. Dav El│BostonCoach offers the most comprehensive executive ground transportation services available, including deluxe limousines, luxury sedans, executive vans and buses, and a professional and knowledgeable staff of trained chauffeurs, reservations agents and travel managers to meet every request and exceed every expectation. Serving business travelers for over three decades, Dav El│BostonCoach currently operates in over 500 metropolitan markets, across six continents, with a fleet of more than 25,000 vehicles.

About EmpireCLS 
Founded in 1980, Empire International launched what would become the industry standard for worldwide ground transportation service. Founded in 1981, CLS Worldwide Chauffeured Services became the premier car service for CEOs and the entertainment and media elite in Hollywood and Beverly Hills. The companies merged in 2005 to form Empire CLS, sharing a vision for world-class, executive travel services through luxury, privacy, and personalization. Available in over 700 cities globally, EmpireCLS’ approach to ground transportation is sought after by CEOs, dignitaries, executives and entertainers around the world. 

About Direct Travel 
Direct Travel, Inc. is a leading provider of corporate travel management services, established with the goal to create a best-in-class TMC.  The company has been providing travel management services for over 40 years; working with clients to develop highly customized travel programs.  By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies, and significant cost savings.  Direct Travel has offices in over 45 locations across the US and the UK, and is currently ranked 15th on the Travel Weekly Power List.  Direct Travel is also a prominent member of Virtuoso, the world's most prestigious luxury travel network.  

 

 

Deem Launches Facebook Messenger Chatbot Integration to Deem Work Fource Travel Platform  

Users Can Manage Air, Hotel, Car Rental and Dining from Smartphones Using Linked Accounts – Ideal for Millennial and Messenger-Centric Business Travelers

San Francisco, Calif., July 16, 2017 – Deem, a leading mobile and cloud technology provider for the business travel industry, announced the launch of its Facebook Messenger chatbot interface into Deem Work Fource. Deem Facebook Messenger connects travelers to their corporate Deem Work Fource platform and profile within the Messenger app, accessible on any device, anywhere. The support of Messenger is the first step in Deem’s strategy to put the Work Fource Platform in the hands of business travelers, in messaging and other highly adopted global platforms – so that the online travel booking and in-trip management process is frictionless. 

“We want to make it so easy for travelers to book and manage their travel that the travel management experience disappears into the background,” said John F. Rizzo, President and Chief Operating Officer, Deem. “Providing travelers with travel assistance right inside the platform they’re already using is the perfect way to do that.”

Company and user specific content, policy and preference information – including preferred suppliers, negotiated rates, payment types and loyalty programs – are automatically connected to Deem Facebook Messenger. All the functionality of Messenger, including speech recognition, geolocation services for duty of care, mobile and desktop support are integrated within Deem Work Fource for a best-in-breed corporate travel management platform.

“Traveler behavior is constantly evolving,” said Todd Kaiser, Vice President, Products Deem. “Research shows that people are downloading fewer apps and using messaging platforms more. It makes perfect sense that we focus on delivering the right content and services, at the right time to our travelers in the surfaces they already use.”

Travel management companies (TMC), Cain Travel and Campbell Travel are piloting the new product and expect to rollout the new features to customers in the coming months.

"Deem is helping us to provide relevant, next generation booking and artificial intelligence capabilities that will foster increased program adoption and elevated service levels for our client partners,” said Bill Campbell, Visionary and Partner, Campbell Travel. “Via Messenger, Campbell Travel is now perfectly positioned to embrace the millennial business traveler, who will represent nearly 80% of our clients' workforce."

“We expect the demand for artificial intelligence and chatbot related communication channels to rise among our clientele” said Michael Cain, President, Cain Travel. “Deem’s Facebook Messenger product gives us an early opportunity to serve our clients in a new and innovative way.” 

“We’ve built Deem Facebook Messenger to provide efficiencies to every stakeholder in the corporate travel ecosystem” said Rizzo. “Travelers receive personalized and proactive assistance throughout their journey, travel managers know their travelers are making compliant decisions, travel management companies can now provide seamless self-service options and suppliers know their content is reaching travelers on the devices and apps they interact with every day.” 

Facebook Messenger is the most widely used messaging platform with more than one billion monthly users worldwide. 

Learn more at deem.com

 

About Deem

The most difficult part of any business trip is too often the trip itself. It shouldn’t be. Deem makes it painless for the traveler to get down to business without distraction, simpler for the travel manager and management company to keep track of all the moving parts, and easier for partners to get the information they need to stay competitive.

The Deem Work Fource platform is designed for the entire business travel ecosystem using machine learning, AI and predictive analytics. Deem’s suite of tools range from a dynamic traveler booking platform, travel manager cost controls, travel agency service technology and supplier revenue opportunities, including the world’s largest car service affiliate network and operator solutions.

Deem’s Work Fource Platform services more than 35,000 corporate customers in 61 countries, speaking 15+ languages - including the world’s largest travel management companies. The company, headquartered in San Francisco, CA, with offices in Bangalore, India, is backed by leading venture capital funds, as well as corporate and private equity investors.

About Campbell Travel

Campbell Travel has spent 30 years on the forefront of the travel industry. With divisions in corporate travel management and luxury leisure travel, the underlying thread is one of delivering the highest levels of innovation, integrity, and insight. We’ve built a track record of success by not just keeping up with the trends, but looking ahead to what’s coming up on the horizon. We believe in innovative solutions to everyday travel needs. Our approach allows us to deliver the quality and service clients need throughout a lifetime of travel, both for business and pleasure.

About Cain Travel 
Founded in 1985, Cain Travel is the successor company to Viking Travel, established in 1975. Our commitment to our employees, our customers and to continual innovation on their behalf has resulted in a continual record of growth over the past 30+ years. Our human resources policies have been honored by US Presidents (Clinton ‘96) and we have participated in the White House Conference on Corporate Responsibility at Georgetown University. 

 

New Deem Solution Uses AI and Machine Learning Tech to Improve Corporate Travel Experience and Increase Hotel Attach Rates

Deem’s Intelligent Attach Increases Hotel Attach Rates by 16% and Mitigates out of Channel Spend

San Francisco, Calif., May 11, 2017 – Deem, a leading mobile and cloud technology provider for the business travel industry, today announced the release of Deem Intelligent Attach. The artificial intelligence solution is available to clients as part of the newly released Work Fource platform, a next-generation software suite that offers a much-needed alternative to the present corporate online booking tools used by many businesses.

Low hotel attachment rates – the rates at which employees use company-compliant travel software to book hotels when booking a trip –continue to be a major stumbling block in corporations’ efforts to rein in business travel costs, a new study shows.   

The report, entitled U.S. Business Traveler: How Loyalty, Technology and Preferred Channels are Impacting Today’s Business Travel, looks at a wide range of business traveler behaviors, including shopping, booking, the impact of loyalty programs, their understanding of company policy, their use of mobile technology and factors contributing to low hotel attachment rates.

“Low attachment rates are a direct result of sub-optimal booking tools used by travelers in their search for hotels - a problem Deem is solving with Intelligent Attach,” said John F. Rizzo, President and Chief Operating Officer, Deem.

Deem Intelligent Attach utilizes artificial intelligence and machine learning technologies to analyze corporate and agency preferences, past traveler behavior, and employee profiles in addition to 200 million sentiments extracted from more than 60 million traveler reviews of more than 750 thousand hotels. The platform then matches corporate travelers with preferred hotels by presenting optimized accommodations from either the GDS or Booking.com.

“Travelers can quickly find lodging that meets their needs while using compliant tools and adhering to cost-conscious travel policies,” said Gadi Bashvitz, Vice President and Group Lead, Deem. “In early testing, Intelligent Attach increased hotel attach rates 16% for one of Europe’s leading online consumer travel agencies.”

The release of Deem’s Intelligent Attach comes on the heels of a report published by research firm Phocuswright and co-sponsored by Deem. The study shows that less than half of travelers book the hotel portion of their business trips using their company’s designated travel management tools. Instead, most travelers book their lodging outside preferred channels, skirting company policies, driving up overall travel costs and hindering duty of care.

“Travelers are booking out of channel because they don’t have the level of choice, are not presented with hotels that match their personal preferences and are within the company policy, or simply can’t find what they want,” said Tony D’Astolfo, Chief Commercial Officer, Deem. “As a result, they have to wade through hundreds of properties that are outside their desired location, preference and policies.”

The Phocuswright study finds that more than half of midsized companies have a travel policy, but convenience of hotels outside the corporate channel are luring travelers to book out of policy. Twenty-nine percent of moderately managed travelers are violating policy because of loyalty preferences.

“Despite everyone’s best intentions, the industry concurs that hotel attachment rates continue to lag,” said Rizzo. “While some companies are making improvements, most have attachment rates well below 50%. It’s clear this is a problem for almost everyone. It leads to increased use of non-preferred hotels and undercuts efforts to control corporate travel spending. Fortunately, we’re addressing the issue proactively with our Intelligent Attach technology.”

Learn more at deem.com

 

About Deem

Our mission is simple. We make business travel less complicated for travelers, less costly for employers and more profitable for service and content providers. Using our industry-leading software solutions, employees book travel and car service and report those expenses faster and more easily than ever before. Corporations control costs more effectively. Travel management companies deliver more engaging customer experiences. Car service operators benefit from new efficiencies and widen their customer reach. We've helped thousands of forward-thinking companies modernize their systems, improve travel management and save big money. Deem is backed by leading venture capital funds, and corporate and private equity investors. The company is headquartered in San Francisco, CA, with offices in Bangalore, India.

 

 

Deem Makes Best of Breed Travel Booking and Expense Reporting a Seamless End-to-End Process

New APIs Enable Integration of Deem Booking Software with Leading Expense Tools

San Francisco, Calif., May 4, 2017 – Deem, a leading mobile and cloud technology provider for the business travel industry, launched Deem Open Expense today, an API framework that integrates Deem’s Work Fource business travel platform with the industry’s leading expense reporting tools. 

“Our aim is to modernize business travel and eliminate the headaches and hassles of conventional travel software,” said John F. Rizzo, President and Chief Operating Officer, Deem. “This is another important step in that direction. By integrating Deem Work Fource with best-of-breed expense reporting solutions, companies can make travel booking, expensing and management an automatic and touchless process.”

Integrating systems improves travel expense management for both business travelers and their employers. As travelers book flights, hotels and services using Work Fource, expenses automatically flow into the expense reporting software. This saves users the time it takes to enter expenses manually and allows corporate travel managers to review and manage expenditures proactively before the trip is taken - giving them better control over travel spending.

“Open Expense integrations aren’t limited to one-way information flow,” said Chethan Visweswar, Senior Vice President, Software, Deem. “They can be bidirectional, enabling policy information to be pulled from the expense system into Deem’s travel software. This ensures that employees follow company spending guidelines when booking trips.”

“We just completed the integration with Chrome River, a leader in the expense management industry, and we’re in conversation with several other providers,” said Rizzo.

Deem’s newly released Work Fource, is a next-generation business travel management platform that uses advanced technologies to provide optimized solutions for travelers, corporate travel managers, travel management companies and suppliers. Deem Work Fource brings beautiful design, machine learning and customization together to provide the business travel ecosystem with a dynamic and seamless platform - all the way from shopping and booking to applying policy and managing costs.

About Deem

Our mission is simple. We make business travel less complicated for travelers, less costly for employers and more profitable for service and content providers. Using our industry-leading software solutions, employees book travel and car service and report those expenses faster and more easily than ever before. Corporations control costs more effectively. Travel management companies deliver more engaging customer experiences. Car service operators benefit from new efficiencies and widen their customer reach. We've helped thousands of forward-thinking companies modernize their systems, improve travel management and save big money. Deem is backed by leading venture capital funds, and corporate and private equity investors. The company is headquartered in San Francisco, CA, with offices in Bangalore, India. 

 

 

Deem Launches Customized Canada Content in Deem Work Fource

Provides Unique Solutions for Canadian Market and 61 Other Countries

San Francisco, CA - May 24, 2017 - Deem launched today customized content and features optimized for the specific needs of Canadian travelers, as part of its Work Fource solution. Deem Work Fource now includes content and inventory specifically customized for Canadian point of sale and is available for French Canadian speakers.

“Deem is a truly global business travel booking solution, with over 61 countries last year alone,” said John F. Rizzo, President and Chief Operating Officer, Deem. “Our customers and partners have been asking for localized content and technologies for Canada and we’re pleased we can deliver fully personalized solutions for the market.”

Canadian travelers can now book one-way tickets on multiple airlines such as Porter and Air Canada in a single PNR, using the split ticketing functionality, have access to localized content such as Via Rail and Deem’s newly launched branded fare product from Air Canada, Porter and Westjet.

“Deem is consistently rolling out features and content that help us to provide the best service to our corporate customers in Canada,” said Jacinthe Ladouceur, Vice President and General Manager, Canada, American Express Global Business Travel. “We believe in offering our customers options when it comes to an OBT provider, and look forward to offering theses latest benefits to our travel managers and their business travelers.”

 “The business travel industry focuses a lot of their attention on the U.S. market to the detriment of Canadian businesses and travelers,” said Todd Kaiser, Vice President, Group Lead Travel, Deem. “With Deem Work Fource we have created a dynamic and customized solution that serves all continuants in the travel eco-system and gives Canadian business travelers exactly what they want.”

Deem Work Fource is a suite of travel booking and management tools for the business traveler, travel manager, travel management company and supplier. Deem Work Fource brings beautiful design, machine learning and customization together to provide the business travel ecosystem with a dynamic and seamless platform - all the way from shopping and booking to applying policy and managing costs. Deem Work Fource is available on desktop and mobile, in IOS and Android.

 

Learn more at deem.com

 

About Deem

The most difficult part of any business trip is too often the trip itself. It shouldn’t be. Deem makes it painless for the traveler to get down to business without distraction, simpler for the travel manager and management company to keep track of all the moving parts, and easier for partners to get the information they need to stay competitive.

The Deem Work Fource platform is designed for the entire business travel ecosystem using machine learning, AI and predictive analytics. Deem’s suite of tools range from a dynamic traveler booking platform, travel manager cost controls, travel agency service technology and supplier revenue opportunities, including the world’s largest car service affiliate network and operator solutions.

Deem’s Work Fource Platform services more than 35,000 corporate customers in 61 countries, speaking 15+ languages - including the world’s largest travel management companies. The company, headquartered in San Francisco, CA, with offices in Bangalore, India, is backed by leading venture capital funds, as well as corporate and private equity investors.

 

About American Express Global Business Travel

American Express Global Business Travel (GBT) equips companies of all sizes with the insights, tools, services and expertise they need to keep their travelers informed, focused and productive while on the road. With approximately 12,000 employees and operations in nearly 120 countries worldwide, American Express GBT empowers customers to take control of their travel programs, optimizing the return on their travel and meetings investments, while, more importantly, providing extraordinary traveler care.

 

Deem Work Fource: Business Travel Software That Works

Newly Launched Innovations Improve Business Travel Experience for Entire Ecosystem

San Francisco, Calif., April 19, 2017 – Deem, a leading mobile and cloud technology provider for the business travel industry, today announced general availability of its Deem Work Fource platform, a next-generation software suite that offers a much-needed alternative to the present corporate online booking tools used by many businesses.

Applying an array of advanced technologies, Work Fource provides optimized solutions for each of the four key constituencies in the business travel ecosystem: for travelers who want to book trips and manage changes on the go more quickly and easily; corporate travel managers who need better ways to control spend, improve traveler satisfaction, and ensure policy compliance; travel management companies who want to deliver a more convenient travel-booking experience to corporate clients while maintaining duty of care; and suppliers who want to expand their market, grow revenues and offer a superior experience to customers.

“Let’s face it: we all concur that almost everyone finds the traditional corporate booking tools lacking in many ways,” said John Rizzo, President and COO of Deem. “They are clunky, complicated and time-consuming for everyone involved. They’ve been stuck in the past, and haven’t kept up with user centric designs, or taken advantage of the innovations in areas such as artificial intelligence and dynamic personalization; technologies which we’ve seen in more forward-thinking segments of the software industry. That’s why we decided to rethink our solutions from the ground up.”

The Work Fource suite combines an array of advanced capabilities – including machine learning, predictive analytics, adaptive personalization, and a best-in-class consumer-style user experience – in four groundbreaking solutions:

  • Deem Road Work, for travelers: mobile and desktop apps for planning, booking and updating trips with unprecedented ease and flexibility, thanks to a variety of intelligent features such as personalized recommendations and pre-emptive assistance.
  • Deem Clock Work, for corporate travel managers: a robust set of tools for managing travel programs, spurring adoption, and fostering compliance, driven by a uniquely flexible and comprehensive policy engine.
  • Deem Book Work, for travel management companies: a fast, flexible and efficient set of administrative tools that streamline agency processes to better serve corporate clients while also growing revenue.
  • Deem Net Work, for suppliers: powerful APIs and services enabling providers of air, hotel, rail, ground, and other logically adjacent content and services, to market their products and services in the Deem platform.

“This is software that travelers will actually like and use, leading to much higher adoption,” said Rizzo. “Widespread adoption gives companies a greater ability to control travel costs. They can manage spend before it is committed, at the time of purchase and avoid being blindsided by expenses after the fact, when it’s too late to do anything. It’s difficult to reverse the flight or hotel after a traveler has filed the expense report.”

Work Fource products are cloud-based and seamlessly integrated with each other and with external systems, such as calendar apps, expense and ERP systems. The platform also addresses the needs of global clients with a full suite of language, localization and content capabilities including air, rail, hotel, and ground transportation.

“Deem’s approach is to optimize its platform to serve the needs of the entire business travel ecosystem, at the expense of no-one – that’s an industry first,” said Rizzo.

Deem’s current cloud customers will be seamlessly upgraded to the new software as part of their scheduled release, with their existing data and settings preserved.

For a full list of features visit: https://workfource.deem.com/

About Deem

All Business. No Trip. The most difficult part of a business trip is too often the trip itself. At Deem, we spend a lot of time figuring out ways to cut through the crap so you don’t have to. When you travel, our job is to make your job easier. When you manage your travelers, we’ve got the solutions you need. When you want to grow your business, we’re right there with you. We streamline the booking experience, capture travel at the point of purchase and reduce costs every step of the way. With 35,000 corporate customers and the world’s largest travel management companies on the Deem platform, we understand how to solve your why-isn't-this-easier challenges. We're Deem and we get it. 

Deem and OLSET Join Forces to Create Smarter Travel Technology

Deem, a leading mobile and cloud technology solution provider for the business travel industry, announced today that it has entered into an agreement to acquire the assets and personnel of OLSET, a leading big data and machine learning technology company. In combination with Deem's industry-leading travel software, OLSET's technology will enable Deem to provide a new level of personalization and optimized booking experiences for business travelers, while offering travel management companies and content providers additional revenue at no incremental cost.


"OLSET has been a trailblazer in using AI and machine intelligence to drive personalization in travel software," said John F. Rizzo, President and COO of Deem. "This acquisition is a great opportunity to harness the synergies between our products and create the next generation of travel technology. It adds more fuel to Deem's innovation efforts made possible by our recent funding, renewed focus and new leadership."


The announced acquisition was greeted with enthusiasm by leading business travel services and Deem customers. "American Express Global Business Travel (GBT) is constantly exploring new technologies to improve the services and products we provide to our customers and partners," said Evan Konwiser, Vice President of Digital Traveler at American Express Global Business Travel. "The machine learning and AI technology that Deem will provide based on the OLSET platform is very promising, and we're pleased OLSET is now a part of the Deem ecosystem."


"This is an exciting development for the industry," said Ivan Imana, CIO of Adelman Travel. "The new technology will have a big impact on hotel attach rates for us, resulting in higher client satisfaction."


OLSET's technology includes a knowledge-based recommendation engine, machine learning, sentiment analysis and natural language processing. These are used to analyze past user behavior, traveler profiles and large quantities of data -- including 200,000,000 sentiments extracted from more than 60,000,000 reviews of more than 500,000 hotels -- to better match users with hotels and other services. This high level of personalization will enable Deem to significantly increase hotel "attach rates": the rate at which employees use company-compliant software to make hotel reservations after booking flights.


As a result, employees benefit from a faster, more convenient booking experience. Corporate travel managers and travel buyers can better control spending by ensuring that that employees do more of their booking using approved systems and preferred providers. And content suppliers get best-of-breed tools for consumer-grade offer optimization to present their content to the most likely buyers and thus generate more revenue.

OLSET was funded by capital from a number of leading venture capital firms including Amadeus Ventures and Montage Ventures. The transaction is slated to close in the next 45 days, and plans are already underway to integrate the OLSET technology into Deem's platforms.

Deem Announces Appointment of Tony D'Astolfo as SVP and Chief Commercial Officer

Deem, a leading mobile and cloud technology solution provider for the business travel industry, announced today that it has appointed Tony D'Astolfo as SVP and Chief Commercial Officer as it begins a significant leadership transformation on the heels of new financing and a renewed focus on the Travel, Expense and Car Service businesses.

Krish Panu, co-founder and Managing Director of Pointguard and Deem Chairman of the Board of Directors, said, "We are excited about taking Deem to a new level of focus, innovation, partnering and execution across our Travel, Expense and Car Services businesses. The appointment of Tony running our sales, professional services and support organizations, we are well positioned for growth."

Mr. D'Astolfo returns to Deem after his most recent role as Managing Director at Phocuswright, Inc. a premier research and consulting business to the travel industry. Mr. D'Astolfo is a 35-year travel industry veteran, and an accomplished executive with rich expertise in travel and technology and a passion for moving the industry forward. Prior to joining Phocuswright, D'Astolfo served as Chief Sales Officer for the tech-enabled ground transportation company Groundlink. Previously, he fueled substantial growth as Senior Vice President, Travel Services at Rearden Commerce/Deem, where he assembled and led a team that built a distribution network of over 50 travel management companies and added 7,000 customers. His record of success in the corporate travel technology space began with B2B e-commerce leader GetThere, where he led the pre-IPO startup as Vice President, Sales during an explosive growth period that saw a tenfold increase in revenues and an increase in customer base from five to over 2200. Prior to GetThere, he spent more than 19 years in leadership roles at United Airlines, including his last assignment as National Sales Manager for the U.K. and Ireland. Tony is a frequent speaker at travel industry conferences around the world and is also an author of the popular travel industry blog IN: business travel.

Deem, HRS and SilverRail Team Up to Give Global Business Travelers More Choices

Deem, a leading mobile and cloud technology provider for the business travel industry, announced that users of its Deem Travel booking software will have an even wider array of global rail and hotel options to choose from, thanks to content agreements with leading hotel booking portal provider HRS and rail aggregator SilverRail. The new partnership with HRS gives Deem users access to thousands of hotels unavailable through the Global Distribution Systems (GDS), while an expanded agreement with existing partner SilverRail offers even broader coverage in international markets that Deem is targeting.

"Our strategic alliances with HRS and SilverRail are part of a concerted effort to expand our global reach and provide best-in-class solutions for business travelers wherever they go," said John Rizzo, President and Chief Operating Officer of Deem. "Coupled with our enhanced Deem Travel user interface, the new rail and hotel offerings will make planning and booking international travel much easier and faster."

Rizzo says the selection of HRS as Deem's preferred hotel content provider was due in large part to their responsiveness to the needs of the global market and their innovative approach to growing hotel content for the business travel sector: "Their focus on the aggregation of non-GDS content is exactly what we've been looking for to complement and extend our hotel bookings outside of the US."

The expanded partnership with SilverRail is a vital next step in Deem's global strategy. "We want to ensure that business travelers have a complete range of choices when traveling through Europe, where trains are often the most cost-effective and convenient option," said Rizzo. "Our SilverRail offering provides the most comprehensive global rail program in the online business travel tool market today. Our user experience sets a new standard for simplicity, letting users see and manage all their rail options in one uniform view without having to go to outside their managed travel program."

About HRS
HRS is a hotel booking portal for business and private travelers. More than 300,000 hotels in 190 countries and more than 400,000 holiday homes and apartments in Europe are offered for booking in the portal. Business travelers registered under "My HRS" benefit from price advantages of up to 30 per cent on the latest room rate on the Internet, and they can cancel their reservation until 6 p.m. on the day of arrival. HRS is headquartered in Cologne, Germany while maintaining an international presence with offices around the globe.

About SilverRail
The SilverRail mission is to make global rail content more accessible, affordable and available. To achieve this, they created the world's first unified platform for global rail --SilverCore. And it's already helping leading rail carriers in North America and Europe connect with the global ecosystem of travel distributors and managers. Today, their growing team of travel and e-commerce experts, mathematicians and software engineers work out of offices in London, Boston, Brisbane and Stockholm.

Deem Announces Appointment of Travel Industry Leaders
 

SAN FRANCISCO, CA- Deem, a leading mobile and cloud technology provider for the business travel industry, announced today that it has appointed Tahnee Perry as Vice President of Marketing to lead the strategic branding and marketing of its innovative travel, car service and expense solutions. Deem has also recently bolstered its executive team with the additions of Todd Kaiser rejoining Deem as Vice President & Group Leader of Travel and Expense, and Gadi Bashvitz; who joined Deem through the acquisition of OLSET; as Vice President & Group Leader of Car Service. 

"We are excited about the recent additions to the Deem team and are confident that these new team members will help us meet our customer needs and drive growth and innovation at a faster rate, areas that the company has struggled with historically” said John Rizzo, President and Chief Operating Officer, Deem. “We now have the people and structures in place to accelerate our product development efforts, better serve our clients and communicate with our audience around the globe.”

"Business travelers are demanding instant, dynamic, and personalized travel, car service and expense options, and corporations need to control costs and ensure traveler safety,” said Perry. “Our team of technology experts is perfectly poised to transform the traveler journey and provide customized solutions to anyone using the Deem platform, including travel buyers, travel management companies, travelers and suppliers.” 

"Travel booking is a complex and personal process that requires more engagement than a simple transaction,” said Bashvitz. “At Deem, we are developing solutions that help travelers make the right decisions at the right time by providing personalized suggestions, breadth of content and a fully integrated platform across travel, car service and expense, that encourages travelers to book in policy.”

“We are accelerating the Deem travel, expense and car service solutions,” said Kaiser. “We now have content available for more than 21 countries and a platform designed to increase the value for the traveler, travel manager, travel management company and supplier partners.”

"We have full confidence in Deem's new strategic direction," said Colin Temple, Vice President and General Manager, U.S. and Canada at American Express Global Business Travel. "With the additions to their management team, they are well-positioned to provide the service and solutions their clients need, including American Express Global Business Travel.  We’ve been very impressed with the rapid transformation that the new leadership team has brought to Deem as well as its contribution to the overall industry narrative.”

As part of its continuous innovation and industry development, Deem recently acquired OLSET, a leading personalization and machine learning technology company to optimize hotel and ground transportation attachment rates and also added hotel content from Booking.com and expanded its global rail offering through a partnership with SilverRail.

Prior to joining Deem, Tahnee Perry held positions with Northstar Travel Group, the travel industry’s leading information and marketing solutions provider and Phocuswright, the travel industry research authority. Todd Kaiser joined Deem from ONEtechnology, a firm that created a platform for developing web applications without writing code. Todd is a travel industry veteran having worked at GetThere, Orbitz, Concur and LesConcierges. Bashvitz is the founder and former CEO of OLSET, a leading personalization and machine learning technology company.

New Technology Helps Big Apple Car Compete With Ride Sharing

Deem, a leading mobile and cloud technology software provider for the business travel industry, announced that its recently-launched Whisk reservation and dispatch management software is already helping traditional car service operators achieve new efficiencies and compete more effectively with upstart ride-sharing services. Early adopter Big Apple Car reports that it has saved more than $130,000 annually and reduced overall fixed costs by 15% using Deem's Whisk technology, which streamlines the reservation and dispatch process.

Diana Clemente, President of Big Apple Car, will speak about the impacts of the technology at this year's Global Business Travel Association (GBTA) Convention taking place in Denver, July 18-20.

"My goal for Big Apple Car is to keep the company independent and growing rapidly," Clemente said. "We can now spend more time and money growing the company, and less on manual processes that old-school software required us to manage. I feel so liberated being on the Whisk platform. We now have a level playing field to compete with the consumer-oriented ride-sharing companies. The Deem platform goes above and beyond anything else that has been developed for this industry."

The Manhattan-based black car company migrated from a 30+ year-old on-premise back office system to the cloud-based Whisk solution. The move to Deem's Whisk technology slashed overall fixed costs by 15%, and the product's Smart Search technology (1 field vs. 15 fields) allows Big Apple dispatchers to know everything about a passenger before he/she asks them anything. The system automates 80% or more of the dispatches.

"It's incredibly important that we bring car service operators into the modern era, making them on-demand ready and enabling them to hold their own against consumer players that have taken a bite out of the taxi market," said Mike Daly, Vice President of Car Service at Deem.

Whisk is a next-generation, cloud-based reservation and dispatch solution for car service operators of all sizes. A fully integrated solution offering full global distribution system (GDS) integration, customer and chauffeur-facing apps, reporting, and an API for interfacing with QuickBooks and other external systems, Whisk is unique in the industry in its ability to scale from small operators with as few as 10 cars to large companies with fleets of 1000 or more vehicles. Whisk integrates directly with Deem Affiliate Connect, the industry's largest affiliate network of car service providers. As a cloud-based SaaS solution, it eliminates the cost of back-office hardware, reduces IT costs, and allows frequent feature updates and enhancements.

Deem Announces New Top-Level Management Team

Deem, a leading mobile and cloud technology solution provider for the business travel industry, announced today that it has appointed a new top-level executive team to lead the company into the future. John F. Rizzo, who recently joined Deem as President and Chief Operating Officer, has made the following additions to the team: Tom Allen, Senior Vice President and Chief Technology Officer; David Shiba, Senior Vice President and Chief Financial Officer; Chethan Visweswar, Senior Vice President of Software; and Peg Wynn, Senior Vice President of Human Resources. These appointments follow last week's naming of Tony D'Astolfo as Senior Vice President and Chief Commercial Officer.

Mr. Rizzo was most recently Chief Marketing Officer, Chief Customer Officer and General Manager at SolarWinds, an IT software company that grew from $325 million to $505 million in revenues during his tenure and was taken private in a $4.5 billion transaction by SilverLake and Thoma Bravo. Prior to SolarWinds, he was Chief Marketing Officer at Jive Software, where he helped grow the business from $75 million to $150 million in revenues in 24 months and completed a successful $1.75 billion IPO. Mr. Rizzo has served as CEO at several early-stage startups with successful exits and early in his career held senior leadership roles at Oracle, Apple, and Intel.

"We are excited about Deem's new level of focus, innovation, partnering and execution across our travel, expense and car service businesses," said Krish Panu, co-founder and Managing Director of Pointguard and Deem CEO and Chairman of the Board of Directors. "With this new management team and their experience in startups and large public companies across the technology and travel industries, we are well-positioned for long-term success."

Prior to joining Deem, Tom Allen held senior IT and technology leadership roles at Visa International, Trimble, @Road and others. David Shiba joins Deem from Vertical Response (a Deluxe Company) and was with Satmetrix, Informative, Travelocity and Arthur Anderson. Chethan Visweswar returns to Deem after serving as a member of the senior leadership team at Coupa, and was previously with Deem, Merced Systems and Hewlett Packard. Peg Wynn joins Deem after holding senior leadership roles at TeleNav, Qualcomm, Aetheros, Granite, Adobe Systems, Xilinx and Intel.