Deem Guided Experience

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Booking and managing travel should be easy, but we all know: sometimes it’s not. If users need help, WalkMe is there to guide them through, step-by-step right inside the platform.

Guided help for admin users

WalkMe is a personalized guidance and training solution built into Deem’s Work Fource online booking and management tool - and now available for admin users. 

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WalkMe alerts users of new features, simplifies the complexity in travel and provides additional guidance through the configuration experience. It walks them through navigation obstacles and unfamiliar areas. WalkMe is designed as a self-service tool, so administration users can make configuration updates in minutes.

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WalkMe even learns and adapts as it goes! The tool analyses user behavior and identifies where users need help. WalkMe can offer smart tips and direction overlays. If a user wants to update the corporate policy, help menus point them in the right direction.

That’s it! There is nothing further they need to do.

 

Watch the Deem Guided Help Video 


Coming Soon: Traveler Direct Assistance

Travelers will soon see the WalkMe guided help in their Deem Work Fource application. They will receive help from the beginning of their travel search, all the way to confirmation and managing their reservations. WalkMe alerts travelers of new features, things to look out for and updated policy guidelines. It walks them through navigation obstacles and unfamiliar areas. WalkMe is designed as a self-service tool, so travelers can complete their bookings faster and travel managers and agents receive fewer requests and complaints. 

 

Benefits of WalkMe:

  • Personalized and customized user experience guidance
  • Activated by the user: you only see it when you need it
  • Grow adoption and compliance
  • Easy set up and no cost
  • Usage insights
  • Lower service costs
  • Fewer complaints and hassles